Terms & Conditions

This website is owned and operated by Ayoosh PTY Ltd. Ayoosh PTY Ltd is referred to as “we”, “us” and “our” throughout this website and in these Terms & Conditions. Ayoosh PTY Ltd offers this website, including all the information, tools and services that are available on it, subject to you accepting the terms, policies, and conditions set forth here. These Terms & Condition govern your relationship with Ayoosh.

By using this website or purchasing our products and services, you agree to these Terms & Conditions, as well as any other terms, conditions or policies that are referenced in the site or accessible via hyperlink. The Terms & Conditions applies to all website users, including but without limitation of browsers, customers and merchants.

Please carefully read the Terms and Conditions before using our website. You agree to our terms and conditions by accessing or using the website. You must not use our website or access it if you don’t agree with all the terms and conditions. Where these Terms & Conditions are deemed an offer, acceptance is expressly limited to them.

The Terms & Conditions will apply to any new tools, features, or services that are added to our current store. This page will always show you the most recent version of these Terms and Conditions. By posting any changes to the website, we reserve the right to update, modify or replace any part. You are responsible for checking this page regularly to see if there have been any updates. The use or access of the website after the changes are posted constitutes your acceptance of the changes.

Access to this website is provided on a temporary basis. We reserve the right to remove, modify or suspend the Services at any time, without prior notice. We are not responsible if the website is not available at any given time for any period of time. We may, from time to time, restrict access to certain or all areas of the website.

Our online store runs on ... This platform provides us with the ecommerce platform to enable us to sell you our products and services.

We reserve the right to refuse service at any time to anyone for any reason.

You acknowledge that the content you transmit or submit through the Service (excluding credit card data) may be transmitted without encryption. This may include:

• (a) transmissions over multiple networks
• (b) necessary modifications to meet the technical requirements for connecting networks or devices.

Credit card data is always transmitted encrypted over networks. You agree to not copy, reproduce or duplicate any part of the Service or the Service’s use, nor to sell, resell or exploit the Service or any communication or contact available via the website without our written consent.

The section headings in these Terms have been provided purely for convenience and will not affect their interpretation, scope or enforceability.

No representations are made or warranties given regarding the accuracy, timeliness, completeness or correctness of any information available on our website.

The content on this site is only for informational purposes and not to be used as a basis for decisions. You should consult primary, independent, or more current sources of information before acting on any material provided on this site.

You are solely responsible for any reliance you place on information obtained through our website.

This site contains information that may be outdated. It is only provided for reference.

Note: We reserve the right to remove, modify, or update content on this site without prior notice. We are not required to update information. You agree to regularly check out this site for updates.

Certain products and services may only be available online via the website. Products and Services may only be available in limited quantities. Our products and Services are subject to return or exchange only in accordance with our Return Policy.

Product Descriptions and Display

We do our best to display the product images, descriptions, and colors accurately. We do not guarantee the accuracy of your device’s display or that it will reflect the actual product.

Sales Limitations and Availability

We reserve the right to limit sales of our products and Services to a particular person, geographical region or jurisdiction. This can be done on a case-by-case basis. We also reserve the right to limit quantities, modify product descriptions, or change pricing at any time without prior notice.

We reserve the right to make changes in product descriptions or pricing at any time, without prior notice. We reserve the right to discontinue any Service or product at any time. Any offer on this website is void in any jurisdiction where it’s prohibited by law.

No Warranty of Satisfaction

We do not warrant or guarantee that the quality of any products, Services, information, or other materials purchased or obtained through the Service will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

This section outlines our rights regarding order acceptance and your obligations to ensure the accuracy of billing and account information.

Order Acceptance and Limitations

We reserve the right not to accept any orders. We reserve the right to limit or cancel orders at our discretion. These restrictions may apply to orders placed by the same customer, with the same payment method or at the same billing address.

We may try to contact you via the details provided during the purchase process, such as your email address, billing information, or telephone number, if we need to modify or cancel an order. We reserve the right, at our discretion, to limit or prevent orders placed by resellers, distributors, or dealers.

Accuracy of Account Information

You agree to provide accurate, current, and complete information about your account and purchases for all transactions you make through our store. You agree to update your account details promptly, including your payment information and email address, so we can process your transactions and contact you when necessary.

Please review our Returns policy for more information on returns and refunds.

You may be given access to tools provided by third parties that we don’t monitor or control.

You agree and acknowledge that such tools are provided “as-is” and “as-available” without warranties, representations or conditions of any kind. We will not be liable for any damages arising out of or related to the use of optional third-party software.

You use optional tools available on the website at your own discretion and risk. It is your responsibility to ensure that you understand and accept the terms and conditions of the third-party providers who provide these tools.

We may introduce new services, features, tools, or resources through the website. All such additions will be subject to the Terms & Conditions.

Certain content, products, and Services made available through our Service may include materials provided by third parties.

You may be directed to third-party websites by clicking on links on our site. You acknowledge that:

• We do not monitor or review the content or accuracy of third-party sites.
• No warranties or representations are made by us regarding the products or Services of third parties, including their websites, materials or services.
• We do not accept any responsibility or liability whatsoever for the content, services, products, or transactions of third parties.

We will not be held responsible for any damages, losses, or harm resulting from:

• Purchase or use of products or services obtained via third-party websites
• Third-party resources or content can be accessed or relied upon
• Transactions made on third-party websites

Before engaging in any transaction, you are responsible for understanding and reviewing the policies and practices of all third parties. You must direct any complaints, claims or concerns you may have about third-party services or products to the third party.

A cookie is an anonymous text file that is stored by the server of a website on your device. This could be a computer, tablet, phone, or any other type of device. Each cookie is unique for your web browser, and it contains anonymous information, including a unique identification and the name of the website. Cookies are used to store information on a website, such as preferences, items in your basket, and products that you may be interested in.

We use both first-party cookies and third-party cookies on our website. These cookies allow us to:

• Store preferences to improve user experience, for example, by keeping users logged in.
• Google Analytics is a great tool to analyze aggregated web usage, including the time spent on a site and the number of pages visited.
• Use Google Analytics Remarketing to deliver more relevant ads to previous website visitors.

Cookie Opt Out

Most web browsers allow you to block all or certain types of cookies if you choose to do so. Users may also opt out of the Google Display Network through the Google Ads Preferences Manager.

Note: Please be aware that our website relies on cookies for many of its features to work properly. Blocking cookies can limit your experience with the site.

You agree to allow us to use your comments in any way we choose. This includes the rights to:

• Edit, copy, publish, distribute, translate, and otherwise use the comments
• Use the comments in any medium and for any purpose
• Use the comments without compensation or attribution

No obligation exists to:

• Maintain any comments in confidence
• Pay compensation for any comments
• Respond to any comments

We can, but we are not required, to monitor, edit or remove any content that, at our sole discretion, we deem to be illegal, offensive, threatening or defamatory. It could also be pornographic, vulgar, obscene or otherwise objectionable or in violation of intellectual property rights.

Your comments will not be published.

• Infringe on any third-party rights, such as copyright, trademarks, privacy, personality or other personal or proprietary interests
• Contain material that is abusive, obscene or unlawful
• Include any harmful code, such as a computer virus or malware, that could affect the Service or any website related to it
• Use a fake email address, impersonate someone else, or otherwise try to mislead third parties or us as to the source of your comments

The content and accuracy are your sole responsibility. We accept no responsibility or liability for any comments made by you, a third party, or anyone else.

Information on our website, or in the Service, may occasionally contain typographical mistakes, inaccuracies or omissions that relate to:

• Product descriptions
• Pricing
• Offers and promotions
• Shipping charges
• Transit times
• Product availability

We reserve the right:

• Correction of errors, inaccuracies or omissions
• Update or change information
• Cancel orders where any information in the Service or on any related website is inaccurate

The actions can be taken without notice at any time and even after the order is submitted.

We assume no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except where required by applicable law. Referring to an update date or refresh date does not mean that all the information has been updated or modified.

You are prohibited from using our site or its contents for the following reasons:

1. To solicit or perform unlawful acts or for any unlawful purpose
2. Violation of any international, provincial or state laws, regulations, rules or ordinances
3. Infringing or violating our intellectual property or that of others
4. Harassment, abuse, insults, harm, defamation, libel, disparagement, intimidation, or discrimination against anyone based on their gender, sexuality, religion, race, ethnicity, age, nationality, or disability
5. Submitting false, misleading or deceptive data
6. Uploading or transmitting viruses or other malicious code which may affect the functionality or the operation of the Service, or any website related to it, other websites or the Internet
7. Collect, track or misuse personal information about others
8. Engage in spamming or phishing.
9. Use for any offensive, obscene or immoral purpose
10. Interfere, bypass or circumvent security features on the Service or any website related to it, other websites or the Internet

For any violation of the prohibited uses, we reserve the right, without prior notice, to terminate or temporarily suspend your access to any website related to the Service.

Ayoosh PTY Ltd and its affiliates are not responsible for any injuries, losses, claims, or damages. This includes directors, officers’ employees, contractors, interns’ suppliers, service providers, content providers, advertisers.

It includes all damages, such as direct, indirect, or punitive damage. This can include lost profits, revenue, savings, data loss, replacement costs, or other damages.

This limitation is applicable to any and all damages that may arise from your use of the Service (or any products you obtain through it), including any errors or omissions, as well as any loss or damages caused by content or products transmitted or made available via the Service.

All obligations and liabilities incurred by the parties prior to the termination date will survive termination.

The Terms & Conditions remain in force until either you or we terminate them. You can terminate these Terms and Conditions at any point by notifying us of your desire to no longer use our services or by ceasing use of the site.

We may terminate the agreement without prior notice if, in our sole discretion, you do not comply or are suspected of failing to comply with a term or provision set forth in these Terms & Conditions. You will be responsible for any amounts due, up to and beyond the date of termination. We may also deny access to Services in whole or in part.

This section confirms the Terms & Conditions as the entire and controlling agreement between you and us.

• The failure of us to enforce or exercise any right or provision in these Terms and Conditions does not constitute a waiver of such right or provision.
• The Terms & Conditions and any operating rules or policies posted on this website or related to the Service constitute the entire understanding and agreement between you and us regarding the Service.
• This agreement replaces all previous or contemporaneous agreements or communications between you and us, whether written or oral, including any prior versions of the Terms & Conditions.
• The drafting party is not liable for any ambiguities that may arise in the interpretation or application of these Terms and Conditions.

Ayoosh gift vouchers are not redeemable in cash. They will also not be replaced for lost, stolen or destroyed vouchers, nor if they have been used without authorization.

Gift Vouchers cannot be sold, transferred, or exchanged to a third party. Ayoosh Gift Vouchers cannot be used to buy another Ayoosh Gift Voucher.

Ayoosh gift vouchers can only be redeemed online via www.ayooshonline.com.

The policy of returns is valid for 30 days after the date of purchase. We are unable to offer refunds or exchanges if more than 30 days have passed since the purchase.

Returns Eligibility

For an item to qualify for a refund, it must meet the following requirements:

• The item must not be used, and in the original condition it was received.
• Return the item in its original packaging, including all seals, plastic wrap and plastic wrapping
• A receipt or proof of purchase is required.

Certain items, such as health and personal care items, are exempted from returns.

Refunds

We will send you an email once your returned item is received. You will be informed if your refund is approved or not.

Your refund will be processed via EFT, or, where possible, to your original payment method, within a reasonable time frame.

Late or Missing Refunds

If you do not receive your refund:

• First, check your bank account again
• Contact your credit card provider to confirm the processing time.
• Contact your bank to confirm if additional processing time is required.

Please contact us at [email protected] if you still haven’t received your refund after completing all the steps above.

Sale Items

Refunds are only available on items purchased at the regular price. Sale items are not refundable.

Exchanges

Only defective or damaged items are exchanged. Please contact us if you wish to exchange an item for the same product at [email protected].

Shipping Address and Returns Address

Please return the product to:

All return shipping charges are your responsibility. Shipping costs are not refundable. The cost of shipping will be deducted if your refund is approved.

Delivery times may vary depending on where you are located.

We recommend that items valued over R500.00 be shipped via a service with tracking or by purchasing shipping insurance. We cannot guarantee the receipt of items returned that are not insured or tracked.