Information / FAQ
Good questions
deserve calm answers.
Where is Ayoosh made?
The products are formulated and made in Korea, with the brand story connecting Seoul and Johannesburg.
Which range should I choose?
Pearl begins the ritual; Sun protects; Jade is the calming world; Citrine addresses visible tone concerns; Revive centres renewal and barrier support. The skin reading on the home page will help combine them.
Do I need every product?
No. Ayoosh is building toward a concise ritual: cleanse, targeted care, moisturise and protect — selected around the person rather than a fixed ten-step routine.
Can the site diagnose a skin condition?
No. The skin reading is guidance, not diagnosis. Persistent or concerning symptoms should be discussed with a qualified professional.
Are the result images retouched?
The published standard keeps skin texture visible and discloses photographic conditions, timeframe and testing context. Skin journeys are published in the author’s own words, with their permission.
Is Ayoosh clean beauty?
Ayoosh publishes its own precise, evolving definition — no perfume, no silicone, safety first, recyclable plastic — connected to approved formula and packaging documentation.
How should I patch test?
Follow the product label. Introduce one new product at a time on a small area and seek professional advice if irritation persists.
How does delivery work?
Orders are delivered across South Africa. The delivery rate is shown at checkout before you pay.
Can I track or return an order?
Track any order from the “Track an order” page with your order number and email. For a return or a problem with an order, write to [email protected] or open a case from your account.